Auto Renew Policy

OneNetDesign operates an Auto Renewal Policy on all products and services, which is designed to ensure continuity of service.

Customers can opt out from Auto Renewal or manage their Auto Renewal settings for individual or all OneNetDesign products and services at any time by contact our Billing Department

For customers with Auto Renewal active, several reminder emails will be sent during the last month of service prior to the auto renewal, providing sufficient time for any Auto Renewal to be cancelled if desired.

Auto Renewal emails are sent to the email address which is held at that time for the customers account, so it is important that customers ensure their contact and billing details, specifically their email address is up to date.

To ensure services are renewed via Auto Renewal, customers must ensure that their contact and billing details are updated at all times. Customers updating Credit / Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire.

OneNetDesign cannot be held responsible for loss of a Domain Name if the Auto Renewal is cancelled or a customers contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.

Auto Renewal of OneNetDesign services is excluded from the OneNetDesign Refund Policy. It is the customers responsibility to cancel services prior to Auto Renewal as no refund can be made once the renewal has occurred.

If you have any problems with or enquiries about our Auto Renewal service, please contact our Billing Team or chat with one of our live operator.